🐺 SHADOWFANG — RETURNS & REFUND POLICY

RETURNS & REFUND POLICY

Last Updated: September 1, 2026

Welcome to Shadowfang. 🐺

We want you to love your purchase. If something isn't right with your order, we're here to help.

Please read this policy carefully before making a purchase.

1. RETURN WINDOW

Shadowfang accepts eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned with its original packaging, where applicable.

  • Not show signs of damage, alteration, or excessive wear.

  • Include the order number or proof of purchase.

Items that do not meet these requirements may not qualify for a refund or replacement.

2. NON-RETURNABLE ITEMS

For hygiene, safety, or other business reasons, certain items may be non-returnable.

These may include:

  • Earrings or other intimate-wear accessories, if applicable.

  • Personalized or customized items.

  • Clearance/final-sale items.

  • Items that have been worn, damaged, altered, or misused.

  • Gift cards, where applicable.

Any product-specific exclusions will be stated on the product page.

3. DAMAGED OR DEFECTIVE ITEMS

We want your Shadowfang experience to be perfect.

If your item arrives damaged, defective, or different from what you ordered, contact us within [INSERT NUMBER] days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item and packaging.

  • Any other information we reasonably request.

After reviewing the issue, Shadowfang may offer a replacement, store credit, refund, or another appropriate solution.

4. WRONG ITEM RECEIVED

If you receive the wrong item, please contact us as soon as possible.

Do not use or wear the item.

We will review your order and work with you to resolve the issue.

5. HOW TO REQUEST A RETURN

To request a return:

STEP 1

Contact the Shadowfang Pack at:

Email: [YOUR BUSINESS EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]

STEP 2

Include:

Subject: Return Request — Order #[ORDER NUMBER]

Provide:

  • Full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos, if applicable

STEP 3

Wait for our return instructions.

Please do not send an item back before receiving return instructions from Shadowfang.

6. RETURN SHIPPING

Unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a business-covered return, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

For international returns, customers may also be responsible for applicable shipping, customs, duties, taxes, or other charges unless Shadowfang confirms otherwise.

7. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Shadowfang does not control processing times imposed by banks or payment providers.

8. STORE CREDIT

In certain circumstances, Shadowfang may offer store credit instead of a monetary refund.

If store credit is offered, the amount and applicable terms will be communicated to you before it is issued.

9. EXCHANGES

If you need a different size, style, or product, contact us before returning your item.

Exchanges are subject to product availability.

If the requested replacement is unavailable, Shadowfang may offer another available resolution.

10. SALE & CLEARANCE ITEMS

Sale, promotional, or clearance items may have different return conditions.

Any special return restrictions will be clearly stated at the time of purchase.

11. INTERNATIONAL ORDERS

International customers are responsible for providing accurate delivery information.

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Shadowfang cannot guarantee that customs authorities will not delay an international shipment.

12. LOST OR STOLEN PACKAGES

Once an order has been delivered to the address provided by the customer, Shadowfang may not be responsible for packages that are subsequently lost or stolen.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier and Shadowfang so we can determine what assistance may be available.

13. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

14. FRAUDULENT OR ABUSIVE RETURNS

Shadowfang reserves the right to investigate unusual, fraudulent, or abusive return activity.

We may refuse a return or refund where there is reasonable evidence of fraud, misuse, intentional damage, or violation of this policy, subject to applicable law.

15. IMPORTANT INFORMATION

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.

If applicable law provides you with rights that are more favorable than the terms stated here, those legal rights will continue to apply.

🐺 NEED HELP?

We're here for you.

Email: [YOUR BUSINESS EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]
Instagram: @shadowfang
TikTok: @shadowfang

When contacting us about a return, please include your order number.

SHADOWFANG

WEAR YOUR WILD. 🌙

Thank you for being part of the pack.